Communications
Messaging and notification across channels.
The problem
Organisations communicate with customers, employees, partners, and communities. Messaging and notification recur across many contexts and can support several platform directions.
What shared infrastructure could provide
Messaging and notifications currently support wider platform work rather than forming a standalone product. Reusing these services can help different platforms communicate more consistently across channels.
Why this matters
A shared communications capability can reduce repeated work as new platforms need notifications or stakeholder messaging.
Where the work stands
Communications currently supports work across the portfolio through shared messaging and notification capabilities.
Where this could go
This capability could grow into notification, stakeholder messaging, and community communication shared across more platform work.
- Cross-platform notification infrastructure
- Stakeholder messaging systems
- Community communication platforms
Explore further
Explore related platform work, or begin with the recurring problem your organisation is facing.